Naperville Emergency Medical Services
Naperville Emergency Medical Services (EMS) provides life-saving care to residents and visitors in Naperville, Illinois. Our team of trained paramedics and emergency medical technicians (EMTs) work around the clock to respond to medical emergencies throughout the community.
Our mission is to deliver fast, professional medical care when you need it most. We understand that medical emergencies can happen at any time, which is why our services are available 24 hours a day, 7 days a week.
Our Services
Naperville EMS offers a wide range of emergency medical services including:
- Emergency response to 911 calls
- Advanced life support
- Basic life support
- Medical transport to local hospitals
- On-scene medical treatment
- CPR and first aid training for community members
- Public health education programs
Our ambulances are equipped with state-of-the-art medical equipment and staffed by highly trained professionals who can handle everything from minor injuries to life-threatening conditions.
Our Team
The Naperville EMS team consists of certified paramedics and EMTs who have completed extensive training in emergency medicine. Our staff members regularly participate in continuing education to stay current with the latest medical practices and technologies.
Many of our team members have years of experience in emergency medical services and are deeply committed to serving the Naperville community. They work closely with other emergency responders, including police officers and firefighters, to ensure a coordinated response to emergencies.
How to Access Emergency Services
If you or someone near you is experiencing a medical emergency, call 911 immediately. When you call, be prepared to:
- Provide your location
- Describe the emergency situation
- Answer questions from the dispatcher
- Follow any instructions given
- Stay on the line until told to hang up
The 911 dispatcher will send the appropriate emergency services to your location based on the information you provide.
What to Expect When EMS Arrives
When Naperville EMS arrives at your location, they will:
- Assess the medical situation
- Provide immediate care as needed
- Gather information about the patient's medical history
- Decide whether transport to a hospital is necessary
- Communicate with hospital staff to prepare for the patient's arrival
Our goal is to stabilize patients at the scene and transport them safely to the appropriate medical facility when needed.
Community Programs
Naperville EMS is committed to community education and prevention. We offer several programs designed to help residents prepare for and prevent medical emergencies:
- CPR and AED training classes
- First aid certification courses
- Stop the Bleed training
- Safety presentations for schools and community groups
- Health fairs and public education events
These programs help build a safer community by teaching residents how to respond to emergencies before professional help arrives.
Frequently Asked Questions
When should I call 911 for medical help?
Call 911 for any situation that requires immediate medical attention, such as chest pain, difficulty breathing, severe bleeding, loss of consciousness, or signs of stroke.
Will I be charged for calling an ambulance?
Yes, there is a fee for ambulance services. However, never let financial concerns prevent you from calling for help in a true emergency. Many insurance plans cover emergency medical services, and payment plans are available.
Can I choose which hospital I go to?
In most cases, yes. However, in critical situations, you may be taken to the nearest appropriate facility that can handle your medical condition.
What information should I have ready for EMS personnel?
If possible, have a list of current medications, allergies, medical conditions, and emergency contact information ready.
Contact Information
For emergencies: Call 911
For non-emergency inquiries:
Naperville Emergency Medical Services
1380 Aurora Avenue
Naperville, IL 60540
Phone: (630) 420-6000
Email: ems@naperville.il.us
Office Hours: Monday-Friday, 8:00 AM - 5:00 PM
Working with Local Hospitals
Naperville EMS works closely with local hospitals to ensure smooth transitions of care. Our main hospital partners include:
- Edward Hospital
- Rush Copley Medical Center
- Good Samaritan Hospital
- Central DuPage Hospital
Our paramedics communicate with hospital staff while en route, providing important information about the patient's condition so the emergency department can prepare for arrival.
Our Equipment and Technology
Naperville EMS uses modern medical equipment to provide the best possible care. Our ambulances are equipped with:
- Advanced cardiac monitors
- Automated external defibrillators (AEDs)
- Ventilators and oxygen delivery systems
- Medication pumps
- Mobile communication systems
- Patient tracking software
We regularly update our equipment to incorporate new technologies that improve patient care and outcomes.
Preparing for Medical Emergencies
While we hope you never need emergency medical services, being prepared can make a difference in an emergency situation. Here are some steps you can take:
- Learn CPR and basic first aid
- Keep a list of medications and medical conditions in your wallet or on your phone
- Have emergency contact information easily accessible
- Know the warning signs of common emergencies like heart attack and stroke
- Keep a first aid kit in your home and car
- Consider medical alert devices for vulnerable family members
Taking these steps can help you respond effectively until professional help arrives.